E-commerce
A cash-on-delivery guide for online store owners
COD is still the preferred payment method for most customers in Egypt. How do you use it well and reduce returns?
Cash on delivery gives your customer confidence that they only pay after seeing the product, which boosts sales. But it has to be managed well.
Confirm before shipping
A quick call or WhatsApp message to confirm address and timing greatly reduces returns.
State the final price clearly
The customer should know the exact amount including shipping to avoid disputes at the door.
Track everything in one place
From your TEAM account you can book shipments, see their status and your total collected COD.
Agree a remittance schedule
Regular remittance helps you plan stock and cash flow.
